Important Note. When you do this, you are giving me complete access to your computer and the information on it. This, or something similar, is often done when people call an 800 number in response to a warning that comes up on their screen. These warnings are ALWAYS a scam. If you do not feel comfortable doing this you can bring your Mac to my office. I use this service regularly with existing clients whether they are in their winter home in Florida or their home here in the mountains of North Carolina. As long as you have a good internet connection I can help.